I've now found out that the order was not received, I received confirmation of the order and of the payment via Paypal. I went into Paypal this morning and found no indication of a payment, I then clicked on the website to be told that it was not available. I have this problem with a few other websites but no one seems to know what to do about it. I have been told that it is a 'remote server problem' whatever that is. Part of the problem is that it happens on an old internet address as well so its not my IP as has been suggested and neither does anything appear in the recipients spam folder, my e-mails just 'disappear'.