How does one deal with banks these days?
My wife handles her mother's affairs as she is eighty odd and at times isn't fully aware of what is going on.
Last week she got a letter saying that M-i-L's current account, used only for direct debits and bills, was overdrawn by £2.10. Usual silly charges being applied. Our fault as my wife hadn't transfered money over from savings account over the Christmas period.
My wife phoned up to transfer funds. M-i-L answered a few security questions and then passed phone over to my wife to issue instructions. Problem solved? Not likely. Another letter this morning saying bank had refused to transfer funds as they felt there may be some fraud going on. For goodness sake, it was a sum of £300 from a savings account into a current account - a transaction that has been carried out every other month for the last several years.
All this time the bank has been adding extra silly charges each day - and charging for these letters. We feel so angry and frustrated.