None of this is doubted - I included the conditional word "if" when I mentioned gloating. If the "if" does not apply, neither does that part of my comment.
In a situation such as this, the customer has the unalienable right to return the item as unsatisfactory though, increasingly, the chances of obtaining a replacement are becoming more remote.
We each make our own decisions in those circumstances - I just question the value of publicising that decision to fellow customers.
Much more would be achieved by a 'no-holds-barred' e-mail addressed to the MD of the company. Mark the missive "For the personal attention of (A.N. OTHER), Managing Director, (XYZ) Company Limited". (The MD's name is dead easy to discover in this internet age).
It works for me !!
Regards,
John Isherwood.