The layout is looking awesome!! I am enjoying watching your build. If I wasn't so indecisive I could commit to a layout plan and start my own build, for now I just run trains round a couple of ovals
Great job on the trees as well !
Sorry but I have to side with Hattons on this. They have policies in place and I am sorry but the customer is not always right. Had the locomotive not arrived they would have probably just written it off. It is the cost of doing business.
As a consumer it is your responsibility to read the terms and conditions. Hattons can hardly be blamed for you not reading them.