RMweb Premium New Haven Neil Posted May 24, 2018 RMweb Premium Share Posted May 24, 2018 Is Britain not in Europe any more?, I knew brexit was causing issues, but I didn't realise how serious it's got! Mike. We're not in England, part of the UK, or in the EU. We are a Crown Dependency - it's complicated! 1 Link to post Share on other sites More sharing options...
RMweb Gold Enterprisingwestern Posted May 24, 2018 RMweb Gold Share Posted May 24, 2018 We're not in England, part of the UK, or in the EU. We are a Crown Dependency - it's complicated! , and you've all got 3 legs! Mike. Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted May 24, 2018 RMweb Premium Share Posted May 24, 2018 , and you've all got 3 legs! Mike. It's all rumour..... Link to post Share on other sites More sharing options...
rob D2 Posted June 3, 2018 Share Posted June 3, 2018 Another order in yesterday for £100 of coaches, I find their website one of the most logical out there, arranged into sensible categories . Definitely in my top three model shops these days Link to post Share on other sites More sharing options...
rob D2 Posted June 5, 2018 Share Posted June 5, 2018 And there it is ! Overnight delivery . Good job track shack ! Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted June 6, 2018 RMweb Premium Share Posted June 6, 2018 Good to know everyone is working hard while I'm on holiday! 2 Link to post Share on other sites More sharing options...
johnd Posted June 6, 2018 Share Posted June 6, 2018 Good to know everyone is working hard while I'm on holiday! Keeping out of the way during TT fortnight eh Link to post Share on other sites More sharing options...
rob D2 Posted June 6, 2018 Share Posted June 6, 2018 Good to know everyone is working hard while I'm on holiday! A very pleasant sounding lady called Jane rang me to say I’d put some random note on the delivery gen ( from last time ) ,great attention to detail ! 1 Link to post Share on other sites More sharing options...
Shroomy Posted June 6, 2018 Share Posted June 6, 2018 Good to know everyone is working hard while I'm on holiday! Neil holiday again !!!!! Lady Jane is superb lovely youthful voice and oh so helpful She's not bad looking either 1 Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted June 6, 2018 RMweb Premium Share Posted June 6, 2018 Keeping out of the way during TT fortnight eh Enjoying the TT! 1 Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted June 6, 2018 RMweb Premium Share Posted June 6, 2018 Neil holiday again !!!!! Lady Jane is superb lovely youthful voice and oh so helpful She's not bad looking either You're too late, she's married and has a son! She's a great help, an absolute star. 1 Link to post Share on other sites More sharing options...
richard.h Posted June 6, 2018 Share Posted June 6, 2018 I used to buy from Track-Shack, their prices and delivery were excellent the suddenly orders were no longer accepted as you have a European address. This has also happened with some other companies I used to deal with, all without explanation, is it now to much trouble to post to Europe or are they just preparing for Brexit Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted June 6, 2018 RMweb Premium Share Posted June 6, 2018 (edited) I used to buy from Track-Shack, their prices and delivery were excellent the suddenly orders were no longer accepted as you have a European address. This has also happened with some other companies I used to deal with, all without explanation, is it now to much trouble to post to Europe or are they just preparing for Brexit I'm sorry we no longer ship outside the British Isles, but the logistics of providing a good standard of after-sales service have made this just too expensive for us. Warranty returns (edit - abroad!) cost more in shipping than we can realistically support, and still offer good prices. Blame the couriers who think the middle of the Irish Sea is in Outer Mongolia, by the prices they charge. Our apologies. Edited June 6, 2018 by New Haven Neil Link to post Share on other sites More sharing options...
jonny777 Posted June 15, 2018 Share Posted June 15, 2018 I ordered some items yesterday morning (or just around midday), and to my surprise the parcel turned up before 10:30 this morning. Congratulations Neil, and to all the staff there. This is my kind of online model shop. Link to post Share on other sites More sharing options...
RMweb Gold Revolution Mike B Posted June 15, 2018 RMweb Gold Share Posted June 15, 2018 No complaints from me about Track Shack either....great service (even if they did run out of Commonwealth bogies ) Friendly, helpful and great prices! Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted June 15, 2018 RMweb Premium Share Posted June 15, 2018 Thanks chaps. The staff are very hard working, and happy in their jobs - happy staff are efficient staff. We had some delays to incoming mail this week due to storm Hector stopping the mail plane, but outgoing was OK thankfully as it passed quickly (but wrecked my garden!). Link to post Share on other sites More sharing options...
RMweb Gold chuffinghell Posted June 30, 2018 RMweb Gold Share Posted June 30, 2018 I’ve ordered quite a lot from Trackshack and they have never disappointed Link to post Share on other sites More sharing options...
Stevelewis Posted June 30, 2018 Share Posted June 30, 2018 Thanks chaps. The staff are very hard working, and happy in their jobs - happy staff are efficient staff. We had some delays to incoming mail this week due to storm Hector stopping the mail plane, but outgoing was OK thankfully as it passed quickly (but wrecked my garden!). I hope your Garden Line did not suffer too much damage? Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted July 1, 2018 RMweb Premium Share Posted July 1, 2018 I hope your Garden Line did not suffer too much damage? Hi Steve. No, not really, but several small items are never to be seen again! It is all getting a bit tired, I have a plan for a rebuild this year as the posts of the raised section are getting very dodgy! The ground is waterlogged in winter and they shuffle around, some have moved 4 - 5 inches in the 10 years since the last rebuild. It is all dry now after 4 weeks with no rain (yes - here!) which also makes everything move as the soil contracts and cracks. We had a running day yesterday and I had to do a bit of track repair first due to several derailments last time. Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted July 5, 2018 RMweb Premium Share Posted July 5, 2018 Today is Tynwald Day on the Isle of Man, our National Day. As such, it is a Bank Holiday, and there is no postal service, so an additional day will be required for our deliveries to make their way to our valued customers. We usually achieve next day delivery 99% of the time, so I am afraid this one of the occasions where we won't be able to! Thank you for your patience. 2 Link to post Share on other sites More sharing options...
RMweb Gold BoD Posted October 27, 2018 RMweb Gold Share Posted October 27, 2018 Another big plus from me. Competitive prices, free p&p (after a certain value order reached) , excellently packed and very quick delivery. Link to post Share on other sites More sharing options...
Terry Tolliday Posted October 28, 2018 Share Posted October 28, 2018 Given that Trackshack pricing is unbeatable, their service is stunning. i live near Southampton and my orders arrive regularly the next day, without the penalty of opportunistic shipping costs. They are also very helpful when it comes to returns and exchanges. The only time I go elsewhere is when Trackshack are unable to supply. Link to post Share on other sites More sharing options...
RMweb Gold RedgateModels Posted November 27, 2018 RMweb Gold Share Posted November 27, 2018 Id just like add my experience of great service from Track-Shack, ordered 3 x Gaugemaster ballasted underlay and matching pack of point underlay yesterday as they were the cheapest option that I found on-line. Arrived today sent Special Delivery after only charging £4.00 p&p! Very happy with their service and prices 1 Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted November 27, 2018 RMweb Premium Share Posted November 27, 2018 Id just like add my experience of great service from Track-Shack, ordered 3 x Gaugemaster ballasted underlay and matching pack of point underlay yesterday as they were the cheapest option that I found on-line. Arrived today sent Special Delivery after only charging £4.00 p&p! Very happy with their service and prices We will have upgraded that to special delivery because of the weight being over 1.5kg - it's better for us from here (we're not Royal Mail at this end, the isle of Man has it's own postal service), several reasons but the upgrade is at our expense! Our max postage is £4, post free over £100. Thank you for your positive feedback. Link to post Share on other sites More sharing options...
chaz Posted November 27, 2018 Share Posted November 27, 2018 I ordered a Lenz decoder from Track-Shack and the last 8 way socket they had in stock. Came very promptly, well packed. What's not to like! Chaz Link to post Share on other sites More sharing options...
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