kernowtim Posted January 17, 2015 Share Posted January 17, 2015 Placed my order online Sunday 11th for Heljan 8941 CLS 128 and a couple of diecast vehicles,requested and received by royal mail on Thursday, ok I could have bought from my local shop but couldn't justify paying the extra £37 for the same 3 items not including postage!! Link to post Share on other sites More sharing options...
Eggesford box Posted January 17, 2015 Share Posted January 17, 2015 Re post 578, I think the weight limit by Royal Mail is 2kg, otherwise it has to go by Parcelforce (or another courier) Link to post Share on other sites More sharing options...
Robin Brasher Posted January 17, 2015 Share Posted January 17, 2015 Further to post 579 Hattons have cancelled their order to send the Austin 7s by Yodel and are now sending it by Royal Mail on Monday as they saw my note to send the parcel by Royal Mail and no other courier. On Thursday I made another 20 mile trip to my nearest model shop. The two models had arrived but the manager told me that he could not sell them to me as he had not priced them yet. Not a difficult task as he could have gone onto Oxford Diecast's web site or rang them up to find out. He had charged £30 for two similar models in December but I paid £28, including postage, to get them from Hattons. It is a pity that I am on the south coast but have to deal with a model shop in Liverpool to get good service. Link to post Share on other sites More sharing options...
Stevelewis Posted January 17, 2015 Share Posted January 17, 2015 Further to post 579 Hattons have cancelled their order to send the Austin 7s by Yodel and are now sending it by Royal Mail on Monday as they saw my note to send the parcel by Royal Mail and no other courier. On Thursday I made another 20 mile trip to my nearest model shop. The two models had arrived but the manager told me that he could not sell them to me as he had not priced them yet. Not a difficult task as he could have gone onto Oxford Diecast's web site or rang them up to find out. He had charged £30 for two similar models in December but I paid £28, including postage, to get them from Hattons. It is a pity that I am on the south coast but have to deal with a model shop in Liverpool to get good service. It is so annoying when dealers wont sell what they have available, using the excuse that they dont know the price! I tried to buy an item from an online dealer some weeks ago and got the excuse that 'someone had reserved it' as it was the last one they had, all well and good but I would have thought that it would have been more beneficial to get the cash in! I have no problem with Yodel these days, I think that the main problem with them is the quality of the person that delivers, 2 years or so ago we did have prblems with incorrectly delivered parcels, but since then it has all worked very smoothly, in fact as i write I am awaiting a further Hattons/Yodel delivery. It is strange to think that I can actually see Liverpool ( ie the 2 cathedrals) from the town where we live, Buckley is approx 500' above sea level, and as the crow flies L'pool is around 15miles away, however it is far cheaper to mail order as driving is either 50 mile or 68 mile round trip depending whether the Mersey tunnel (toll) route, or Widnes route is used. The cost of delivery is far less than the Petrol (+ tunnel toll) cost, and it only takes a few mins to mail order!! Link to post Share on other sites More sharing options...
muddys-blues Posted January 21, 2015 Share Posted January 21, 2015 I have just unwrapped my pre-owned goodies from Hattons, had a gander on the O Gauge section, spotted this all described as new, 13 yards of B/H Peco track £54.00, 1 x Peco L/H point £31.00 & 1 x Peco R/H £31.00, took a punt ordered it Sunday morning at 09.19am and hey presto it has all up turned today via Yodel, all nicely packaged, opened it up and it is all brand new, now the track sections brand new are normally £60.00 for 12 and the points are £38.00ea, so I saved myself £14.00 and got an extra yard of track in the process, in reality saved £20.00. Just to add Hattons service is good, and I have never experienced a problem with Yodel "unlike many others on here", I did select Royal Mail though on the postage choice !!! Bingo well chuffed Craig. 2 Link to post Share on other sites More sharing options...
Stevelewis Posted January 21, 2015 Share Posted January 21, 2015 I have just unwrapped my pre-owned goodies from Hattons, had a gander on the O Gauge section, spotted this all described as new, 13 yards of B/H Peco track £54.00, 1 x Peco L/H point £31.00 & 1 x Peco R/H £31.00, took a punt ordered it Sunday morning at 09.19am and hey presto it has all up turned today via Yodel, all nicely packaged, opened it up and it is all brand new, now the track sections brand new are normally £60.00 for 12 and the points are £38.00ea, so I saved myself £14.00 and got an extra yard of track in the process, in reality saved £20.00. Just to add Hattons service is good, and I have never experienced a problem with Yodel "unlike many others on here", I did select Royal Mail though on the postage choice !!! Bingo well chuffed Craig. Hi Craig Were they 1 yard track lengths? ( i assume they would be & not the setrack 0 gauge) The reason that they would have used Yodel is the limitations on length imposed by Royal Mail the max length for Mediuam Parcels is 61 CM anything above and up to 1.5 Metres has to go by Parcelforce which is more expensive ie 2kg costs £11.99 on the 48 hr service and I suspect your parcel with all that track would exceed 2KG. Somewhere on Hattons site there is a message stating that long things have to go by courier Link to post Share on other sites More sharing options...
muddys-blues Posted January 21, 2015 Share Posted January 21, 2015 Hi Craig Were they 1 yard track lengths? ( i assume they would be & not the setrack 0 gauge) The reason that they would have used Yodel is the limitations on length imposed by Royal Mail the max length for Mediuam Parcels is 61 CM anything above and up to 1.5 Metres has to go by Parcelforce which is more expensive ie 2kg costs £11.99 on the 48 hr service and I suspect your parcel with all that track would exceed 2KG. Somewhere on Hattons site there is a message stating that long things have to go by courier Hi Steve, yes they where the 1 yard lengths, it is still a good service for £4.00 !!! Link to post Share on other sites More sharing options...
sub39h Posted January 21, 2015 Share Posted January 21, 2015 Been a Hatton's customer since around 2012 when I decided to return to the hobby. Had grabbed some right bargains towards the end of the "Golden Era", where you could get excellent models for peanuts. Disappointingly had my first minor hiccup today - received a damaged item a week or two back. Sent it back to them along with two other items I decided I didn't need and had to chase them for the refund. Very friendly on the chat service and on the phone though. I tend to judge companies based on their performance when things go wrong. In this respect, Hatton's still ranks very highly in my books. Just throwing this out there. A few months ago, 2 car blue/ grey class 108 DMU showed as a bargain for 59 quid with more than ten in stock. Then (just as I'm about to order one!), it disappeared from the website as no longer available. It has reappeared today as a "bargain" for 108 pounds... "Back in stock"? Something similar happened to me with the NSE Mk2 BSOs. They were £14 and literally the day I went to order they were no longer on the website. They're back again now at a higher price. Link to post Share on other sites More sharing options...
Stevelewis Posted January 21, 2015 Share Posted January 21, 2015 Hattons are STOCKTAKING From 22nd Jan apparently nothing can be collected from store Friday,, Last chance for next day delivery is 2-00pm 22nd. Apologies for this being a bit brief but details on eHattons Home page Link to post Share on other sites More sharing options...
gordon1970 Posted January 27, 2015 Share Posted January 27, 2015 Just a note for anyone, Hattons have stock of 39-025F (MK1 B/G SK) at £19 at the moment - bit of a bargain if anyone is looking for such Link to post Share on other sites More sharing options...
Coldgunner Posted February 3, 2015 Share Posted February 3, 2015 Very impressed with Hattons this week. Placed and order at 21:25 on Saturday, turned up yesterday (Monday). 1 Link to post Share on other sites More sharing options...
Redford73 Posted February 3, 2015 Share Posted February 3, 2015 Yep - me too. Sat p.m. ordered and arrived a.m. Monday! Actually should say that Yodel have been excellent on all recent dispatches from Hattons with regular texts on progress and speedy delivery. Link to post Share on other sites More sharing options...
Stevelewis Posted February 3, 2015 Share Posted February 3, 2015 Hattons informed me some time ago Yodel have a collection from Hattons ( Widnes Warehouse) around 4 ish on SUNDAY..............So if your orders are in the system by 2-00 they should be collected ( obvioulsy the earlier the order is placed on Sundays is beneficial to ensure it is packed) I have had quite a few deliveries in this way. Link to post Share on other sites More sharing options...
BR(S) Posted February 4, 2015 Share Posted February 4, 2015 Just placed an order with Hatton's and they are still having problems with their website rejecting in-date credit cards as expired. I've e-mailed them about it again and have pointed out that some people have reported cancelling large orders when they have missed out on pre-ordered items because of this. I have a Dapol/Hatton's limited edition 121 and 122 on pre-order and will change my card details to my debit card (for which there is no expiry problem) when they are due for delivery. Link to post Share on other sites More sharing options...
RMweb Premium brushman47544 Posted February 9, 2015 RMweb Premium Share Posted February 9, 2015 (edited) Is it me not paying attention, or have Hatton's not received any of the new Hornby 2015 models that are already available (and in some cases have been for while) from other retailers? Those models that immediately come to mind are the Railroad Class 37 and 40 TTS, the 21T hoppers and the LMS Horse Box, most having an "expected" date much later in the year (presumably a later not the first batch produced). I wonder if Hatton's orders late (as someone alluded last year) and so is only being supplied from the first batch of a model if there are sufficient to go round all pre-orders? I've always had excellent service from them, but have already cancelled two pre-orders and bought elsewhere, in case eventual supply is insufficient to meet demand. Edited February 9, 2015 by brushman47544 Link to post Share on other sites More sharing options...
Bilbo Posted February 9, 2015 Share Posted February 9, 2015 They had 7 TTS class 37s' last week but by the time I went to order one (5mins) they were out of stock.They are down as on order and they emailed to say they would have them sometime in about the next 4 weeks. Most dealers seem to have had small amounts of these so perhaps that is the problem.I usually find Hattons have stock before a lot of other shops. Link to post Share on other sites More sharing options...
Derekstuart Posted February 9, 2015 Share Posted February 9, 2015 I like Hattons and dealt with them several times before I took a 20 year break from all this lark. They do seem to have a "thing" for using yodel. I have not had a good experience with yodel- either personally or at work (at work I tell my suppliers that the first time they use yodel will be the last time I buy from them). I have to say that unless I could get a written/ email confirmation from Hattons that I just would not buy from them as there's always the risk I might have to speak to the local yodel depot again (bad for my blood pressure). I don't care about paying higher carriage charges- it's worth it to avoid that courier. Link to post Share on other sites More sharing options...
dube Posted February 14, 2015 Share Posted February 14, 2015 Is it me not paying attention, or have Hatton's not received any of the new Hornby 2015 models that are already available (and in some cases have been for while) from other retailers? Those models that immediately come to mind are the Railroad Class 37 and 40 TTS, the 21T hoppers and the LMS Horse Box, most having an "expected" date much later in the year (presumably a later not the first batch produced). I wonder if Hatton's orders late (as someone alluded last year) and so is only being supplied from the first batch of a model if there are sufficient to go round all pre-orders? I've always had excellent service from them, but have already cancelled two pre-orders and bought elsewhere, in case eventual supply is insufficient to meet demand. A few weeks ago I was waiting for the Hornby 21t hoppers before I made an order thought they must have sold them all to pre orders but not even a photo ? and again today no LMS horsebox, J15, early K1, WW1 troop train perhaps the Kings got something to do with it ? Link to post Share on other sites More sharing options...
RMweb Gold Tony Teague Posted February 14, 2015 RMweb Gold Share Posted February 14, 2015 I have been using Hattons for a long time and have nothing but praise for them. What I particularly like is that you cannot unknowingly buy something that is not in stock and then find out later when it does not arrive - the stock position is absolutely clear from the outset. I was recently in a hurry to get a particular DCC Concepts item which Hattons showed as 'not in stock'; because it was holding me up I ordered it and a couple of other items from Gaugemaster at a much higher price. Two days later my other items arrived with an invoice showing that the key thing I was waiting for was out of stock and would follow! This is massively irritating and simply does not happen with Hattons excellent stock control. 4 Link to post Share on other sites More sharing options...
jimmer Posted February 17, 2015 Share Posted February 17, 2015 I really personally can't fault Hattons in my own transactions in the past. My most recent order was placed yesterday lunchtime and it arrived this afternoon using the £4 Yodel delivery. Order well packed, speedily delivered and all correct. Couldn't recommend highly enough in this instance. 1 Link to post Share on other sites More sharing options...
RMweb Gold Gilbert Posted February 17, 2015 RMweb Gold Share Posted February 17, 2015 Hattons informed me some time ago Yodel have a collection from Hattons ( Widnes Warehouse) around 4 ish on SUNDAY..............So if your orders are in the system by 2-00 they should be collected ( obvioulsy the earlier the order is placed on Sundays is beneficial to ensure it is packed) I have had quite a few deliveries in this way. Heljan new 7mm Esso Tank orderd Saturday; email to say picked Sunday afternoon, delivered by Yodel Monday morning - I can't complain... 1 Link to post Share on other sites More sharing options...
tractor_37260 Posted March 17, 2015 Author Share Posted March 17, 2015 Just had a note from Hattons's re a pre-order price withdrawn. Item 32-442 Class 24 137 was £73.06 now showing as £93.46 pre-order ! that's a big jump ! a taste of things to come no doubt ;-(( 1 Link to post Share on other sites More sharing options...
RMweb Premium Kris Posted March 18, 2015 RMweb Premium Share Posted March 18, 2015 Bah, Hattons "guaranteed" worthless price promise strikes again. In future I will never preorder from them again. 2 Link to post Share on other sites More sharing options...
mat Posted March 18, 2015 Share Posted March 18, 2015 I agree here they did put advert a while ago telling people pre order and beat the prices rises but soon as they got to high they have broken that promise. Link to post Share on other sites More sharing options...
Tase Posted March 18, 2015 Share Posted March 18, 2015 Dare I suggest that had the increases been minimal then Hattons may have absorbed them and honoured the pre-order price but as the increases are fairly hefty even they can't afford to take a hit like that. From a customer perspective it is annoying that pre-order prices are not honoured but personally I think it's the manufacturers that are to blame; they announce products with lead times in excess of two years sometimes! I cancelled all my pre-orders for that very reason and will make a decision on a purchase at the time of release. 2 Link to post Share on other sites More sharing options...
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