toolongtoremember Posted August 22 Share Posted August 22 10 hours ago, classy52 said: Just tonight I put 66004 on the test track after not using it for a few weeks and sound/lights come on but doesn't move in either direction or switch ends. Going to take the sound decoder out of one of my other 66's to see if that works as it may just hopefully be the decoder, either way a support ticket coming Accurascale's way. Edit: Yep sound decoder in 66004 is faulty, had the same issue in 66167 when I put it into that one and just to make sure put the decoder from 66167 into 66004 and loco worked fine...easier to send the decoder back rather than the whole loco. One of the functions isolates the loco, whilst still allowing the sounds, did you turn off all functions before testing? 1 Link to post Share on other sites More sharing options...
Dutch-Traindriver Posted August 22 Share Posted August 22 12 hours ago, 89A said: My 66171 also has the same problem after less than 2 hours running. That could become quite a problem for Accurascale and the lifetime warranty...... My 66001 is on its way from the Netherlands to Dublin today, at my risk (now just hope it doesn't get lost) and my own expense. I won't get the shipping costs back until I buy something new from Accurascale....... 1 Link to post Share on other sites More sharing options...
89A Posted August 22 Share Posted August 22 12 hours ago, classy52 said: Just tonight I put 66004 on the test track after not using it for a few weeks and sound/lights come on but doesn't move in either direction or switch ends. Going to take the sound decoder out of one of my other 66's to see if that works as it may just hopefully be the decoder, either way a support ticket coming Accurascale's way. Edit: Yep sound decoder in 66004 is faulty, had the same issue in 66167 when I put it into that one and just to make sure put the decoder from 66167 into 66004 and loco worked fine...easier to send the decoder back rather than the whole loco. Hope that is an option Accurascale will go along with. Link to post Share on other sites More sharing options...
Accurascale staff Accurascale Fran Posted August 22 Author Accurascale staff Share Posted August 22 32 minutes ago, Dutch-Traindriver said: That could become quite a problem for Accurascale and the lifetime warranty. Hi @Dutch-Traindriver, It is exactly why we have a lifetime warranty; to ensure your model always performs as it should! As stated previously, the return rate of the 66 has been next to nothing, indeed our lowest yet to date looking at timeline post release (well, neck and neck with Manor and A Class!). A swallow does not make a summer. Cheers! Fran 2 1 2 4 Link to post Share on other sites More sharing options...
Accurascale staff Accurascale Fran Posted August 22 Author Accurascale staff Share Posted August 22 Just now, 89A said: Hope that is an option Accurascale will go along with. Hi @89A, In this situation we do, and the ESU warranty on the decoder covers it for us. Easiest all round :) Cheers! Fran 1 1 Link to post Share on other sites More sharing options...
classy52 Posted August 22 Share Posted August 22 1 hour ago, toolongtoremember said: One of the functions isolates the loco, whilst still allowing the sounds, did you turn off all functions before testing? Yes all functions are off, I have a Lokprogrammer thus can see all the functions easily and also have an ESU decoder tester and same issues. First time I've come across a faulty decoder that stops forward/reverse switching and driving at the same time, anyway support call being dealt with already and Simon has requested to have the decoder sent back thus all good. 1 Link to post Share on other sites More sharing options...
Dutch-Traindriver Posted August 22 Share Posted August 22 45 minutes ago, Accurascale Fran said: Hi @Dutch-Traindriver, It is exactly why we have a lifetime warranty; to ensure your model always performs as it should! Fran Yes, that is an incredibly good service from Accurascale, it should definitely be said. Too bad I have to use it now..... 1 Link to post Share on other sites More sharing options...
The Meerkat Posted August 22 Share Posted August 22 16 hours ago, classy52 said: Just tonight I put 66004 on the test track after not using it for a few weeks thats what happened to my 66004, tho it did move but it slow down then shoot off then slow down or stop etc but its back with AS support team, 1 1 Link to post Share on other sites More sharing options...
puffmeister-general Posted August 22 Share Posted August 22 Hi @Accurascale Fran is there a time and promotional video / YouTube stream for tomorrow’s announcements or where is best to see the announcements tomorrow apart from here or the Accurascale website? 2 Link to post Share on other sites More sharing options...
derekdoestrains Posted August 23 Share Posted August 23 11 hours ago, puffmeister-general said: Hi @Accurascale Fran is there a time and promotional video / YouTube stream for tomorrow’s announcements or where is best to see the announcements tomorrow apart from here or the Accurascale website? I’d guess 10-11ish, but might be 0930 as making tracks opens at 10… Link to post Share on other sites More sharing options...
RMweb Premium ERIC ALLTORQUE Posted August 23 RMweb Premium Share Posted August 23 1 Link to post Share on other sites More sharing options...
Krieghoff Posted August 23 Share Posted August 23 On 19/08/2024 at 23:31, ERIC ALLTORQUE said: Well we know one is a remake of a Hattons model but which one? Not long to wait now. Cemex livery 😉👍👍 1 Link to post Share on other sites More sharing options...
Accurascale staff Accurascale Fran Posted August 23 Author Accurascale staff Share Posted August 23 13 hours ago, puffmeister-general said: Hi @Accurascale Fran is there a time and promotional video / YouTube stream for tomorrow’s announcements or where is best to see the announcements tomorrow apart from here or the Accurascale website? Hi @puffmeister-general, No video but we will have a post on here, on our Facebook page, a news blog on our website and an email mailshot ahead of it, all going out around 10am. Cheers! Fran 4 1 Link to post Share on other sites More sharing options...
Accurascale staff Accurascale Fran Posted August 23 Author Accurascale staff Share Posted August 23 Hi folks, Run 2 unveiled right here: Cheers! Fran 2 2 Link to post Share on other sites More sharing options...
RMweb Premium Mooresby Posted August 23 RMweb Premium Share Posted August 23 Nice selection of everyday liveries in addition to the GBRf large logo - obviously I'll be tempted by at least one of the exclusive models in addition to this mornings purchase! Link to post Share on other sites More sharing options...
RMweb Premium ERIC ALLTORQUE Posted August 23 RMweb Premium Share Posted August 23 11 minutes ago, Accurascale Fran said: Hi folks, Run 2 unveiled right here: Cheers! Fran Great stuff young man, just need the but wait there’s more of the exclusive models now, here’s to 66789 doing well with there been a few of the Hattons ones about, well done and hope alls well matey. 1 Link to post Share on other sites More sharing options...
Accurascale staff Accurascale Fran Posted August 23 Author Accurascale staff Share Posted August 23 11 minutes ago, ERIC ALLTORQUE said: Great stuff young man, just need the but wait there’s more of the exclusive models now, here’s to 66789 doing well with there been a few of the Hattons ones about, well done and hope alls well matey. Cheers Eric, 789 leading the way in sales so far, direct anyway! Tea time, me thinks.... Hope you are good too? Exclusive next week! Cheers! Fran 1 1 Link to post Share on other sites More sharing options...
puffmeister-general Posted August 23 Share Posted August 23 Great batch of liveries although I was hoping for the original DRS compass livery. Didn’t stop me ordering them though and brilliant to see the Fastline livery which is always a favourite. I do hope Cavalex brings out the 56 in that one also. Is that 66793 hiding in plain sight on the promotional photo? 🤔 1 1 Link to post Share on other sites More sharing options...
Creampot Junction Posted August 23 Share Posted August 23 Looks like 66793 or 66794 in the BR Triple Grey will be one of the unannounced special editions Photo Credit = Accurascale Facebook Page 3 Link to post Share on other sites More sharing options...
RMweb Gold big jim Posted August 23 RMweb Gold Share Posted August 23 You can see it’s 793 in the accurascale line up pics 2 1 Link to post Share on other sites More sharing options...
Dutch-Traindriver Posted August 24 Share Posted August 24 Contacted a few times about the faulty locomotive and shipping it. Very good service from Accurascale customer service, really a personal reply within minutes every time. Where would we be without the internet....... 1 Link to post Share on other sites More sharing options...
PieGuyRob Posted August 24 Share Posted August 24 8 hours ago, Dutch-Traindriver said: Contacted a few times about the faulty locomotive and shipping it. Very good service from Accurascale customer service, really a personal reply within minutes every time. Where would we be without the internet....... ...... The 1980's? 1 2 Link to post Share on other sites More sharing options...
mvwilson Posted August 26 Share Posted August 26 I am in Australia and Accurascale have been fantastic with after sales service. Two issues have been dealt with quickly including covering the return postage. They are the best in the business. 1 1 1 Link to post Share on other sites More sharing options...
Bryn_Bach_Railway Posted August 27 Share Posted August 27 Out of curiosity, how long do repairs normally take when a loco is sent back? Currently have 2 models with the AS workshop with lighting issues on DCC and was wondering if anyone knows an approximate time frame before I drop a quick check up with support. Granted they’ve only been with the team for 2 weeks but unfortunately it was my 2 favourite livery’s from batch 1! Link to post Share on other sites More sharing options...
classy52 Posted August 27 Share Posted August 27 1 hour ago, Bryn_Bach_Railway said: Out of curiosity, how long do repairs normally take when a loco is sent back? Currently have 2 models with the AS workshop with lighting issues on DCC and was wondering if anyone knows an approximate time frame before I drop a quick check up with support. Granted they’ve only been with the team for 2 weeks but unfortunately it was my 2 favourite livery’s from batch 1! Minimum 4- 6 weeks. 1 Link to post Share on other sites More sharing options...
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