MGR Hooper! Posted May 23, 2020 Share Posted May 23, 2020 Is Alan Gibson still trading? I've not been able to access their website for many weeks. I'm looking out for some 19.5mm/20.0mm boxpoke wheels and 16.5mm/17.0mm spoked wheels (18-20 spokes) for steam locomotives. Link to post Share on other sites More sharing options...
tc Posted May 23, 2020 Share Posted May 23, 2020 Seems to be working for me. Although you've still got to phone orders through I think for credit card, or send a cheque... Link to post Share on other sites More sharing options...
RMweb Premium dhjgreen Posted May 23, 2020 RMweb Premium Share Posted May 23, 2020 Working for me too http://www.alangibsonworkshop.com/ 1 Link to post Share on other sites More sharing options...
RMweb Premium Trainshed Terry Posted May 23, 2020 RMweb Premium Share Posted May 23, 2020 Works Here Link to post Share on other sites More sharing options...
MGR Hooper! Posted May 23, 2020 Author Share Posted May 23, 2020 Still cannot access the website. Thankfully I have the product codes for what I want. I shall have to ask someone in the UK to buy it on my behalf. Link to post Share on other sites More sharing options...
RMweb Premium Blandford1969 Posted May 23, 2020 RMweb Premium Share Posted May 23, 2020 Sounds like a browser issue, suggest deleting all cookies and if not trying a different browser. 1 Link to post Share on other sites More sharing options...
hayfield Posted May 23, 2020 Share Posted May 23, 2020 I received an order about a week ago, I think like a lot of traders there are longer times between placing an order and receive it Quite often I cannot access the website via my iPhone, think I have to go via Google Link to post Share on other sites More sharing options...
RMweb Gold chris p bacon Posted May 23, 2020 RMweb Gold Share Posted May 23, 2020 Here is the catalogue for those that can't access. Catalogue.pdf 2 Link to post Share on other sites More sharing options...
steves17 Posted September 26, 2020 Share Posted September 26, 2020 Has anyone been having trouble with them recently? Asking on behalf of some acquaintances on Twitter who can't seem to get an order through. There is a bit about Covid difficulties on the site but that update was on the 15th of August and it seems like they are still trading at the moment, just struggling with demand. Regards Steve Link to post Share on other sites More sharing options...
micklner Posted September 26, 2020 Share Posted September 26, 2020 I have been waiting for 2 weeks for a order to arrive. Normally takes a couple of days, patience at the moment I am afraid . 1 Link to post Share on other sites More sharing options...
steves17 Posted September 26, 2020 Share Posted September 26, 2020 Thanks for the speedy reply. Their issue is more not being able to get a response, possibly as they live in America. Did you order by phone or via letter+cheque etc? Link to post Share on other sites More sharing options...
micklner Posted September 26, 2020 Share Posted September 26, 2020 Letter & cheque from the UK. I will update on here, when the order is recieved. 1 Link to post Share on other sites More sharing options...
black and decker boy Posted September 26, 2020 Share Posted September 26, 2020 I exchanged emails with him a couple of weeks ago, their problem was clearing the backlog of trade orders and the sheer magnitude of individual orders and essentially being low on stock. As I was trying to place a large order, I was advised to hold off or else have a month or so wait for any delivery so they are trading and fulfilling orders but you just need patience (as with most small suppliers at the moment) 1 2 Link to post Share on other sites More sharing options...
Denbridge Posted September 26, 2020 Share Posted September 26, 2020 As in anything it depends on whether your order can be processed off the shelves or if they need to produce items. I generally find Colins service to be superb. Sometimes I've had to wait, but generally I receive my orders within days. I placed an order on Thursday aftetnoon, it artived this morning. 1 Link to post Share on other sites More sharing options...
PenrithBeacon Posted September 26, 2020 Share Posted September 26, 2020 I ordered in June by email and followed it up with a call (I had to leave a message) to give card details. Stuff arrived promptly enough, no complaints from me. 1 Link to post Share on other sites More sharing options...
Gordon A Posted September 29, 2020 Share Posted September 29, 2020 Made two orders last week, both arrived this week. Excellent service as usual. Gordon A 2 Link to post Share on other sites More sharing options...
RMweb Premium Compound2632 Posted September 30, 2020 RMweb Premium Share Posted September 30, 2020 Remember it's just a husband and wife operation with no capacity to increase production to meet demand, which I imagine has increased since Peco made Alan Gibson wheels standard with the Parkside kit range. The latter used to come with Romfords. Link to post Share on other sites More sharing options...
micklner Posted September 30, 2020 Share Posted September 30, 2020 Arrived, all ok today 1 Link to post Share on other sites More sharing options...
RMweb Gold tomparryharry Posted May 7, 2021 RMweb Gold Share Posted May 7, 2021 Just a quick word for Gibsons. I placed an order for many diverse items with them on the 6th, and it's arrived this afternoon. (7th May ). A very fast service by any measure. No connection, just some spot-on service. 8 1 Link to post Share on other sites More sharing options...
Down_Under Posted May 8, 2021 Share Posted May 8, 2021 What’s the magic code word? Put an order in in January, couple of emails and traded a U.K. postal address and nothing. Did a phone call make a difference? J (Perth, Western Australia) Link to post Share on other sites More sharing options...
RMweb Premium 30368 Posted May 8, 2021 RMweb Premium Share Posted May 8, 2021 I'm sure things go wrong occasionally but Colin at Alan Gibson does a cracking job on delivery usually next day or day after. Kind regards, Richard B 1 Link to post Share on other sites More sharing options...
RMweb Premium Dave John Posted May 8, 2021 RMweb Premium Share Posted May 8, 2021 I have always had excellent service from Alan Gibson. My latest order did take a while, but it included some milled frames which I think are made to order. I did state in my letter that the parts were for a long term project and that I was quite happy to wait for availability. 1 Link to post Share on other sites More sharing options...
RMweb Gold tomparryharry Posted May 8, 2021 RMweb Gold Share Posted May 8, 2021 20 hours ago, tomparryharry said: Just a quick word for Gibsons. I placed an order for many diverse items with them on the 6th, and it's arrived this afternoon. (7th May ). A very fast service by any measure. No connection, just some spot-on service. I managed to speak to Colin this week by phone. It appears that they are working flat out at the moment, so things like e-mails are a bit hit-or-miss. That said, I received my spares almost by return of post, which prompted my earlier update. Colin also explained that if they're not on the phone, they are making things; can't be bad, I think. A lot of smaller businesses reach a 'crunch point', where the owner is going flat out to meet demand, but just 'not quite enough' to warrant a 3rd set of hands on the payroll. This is very common occurrence; not necessarily to Gibson's detriment: more a fact of life. 3 1 Link to post Share on other sites More sharing options...
RMweb Premium Compound2632 Posted May 8, 2021 RMweb Premium Share Posted May 8, 2021 1 hour ago, tomparryharry said: A lot of smaller businesses reach a 'crunch point', where the owner is going flat out to meet demand, but just 'not quite enough' to warrant a 3rd set of hands on the payroll. This is very common occurrence; not necessarily to Gibson's detriment: more a fact of life. There's also the point that the time spent training up the third pair of hands would undoubtedly result in reduced production levels in the short term, which might impact cashflow to a dangerous degree. 1 Link to post Share on other sites More sharing options...
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