sb67 Posted May 22, 2019 Share Posted May 22, 2019 I was on here earlier and a pop up screen took over my browser advising me my windows was damaged, it was accompanied by a high pitched noise and I was unable to get rid of it unless I used ctrl alt delete and shut my browser down, I didn't leave it on the screen long enough to get any details. This has happened 3 times now over the last 2 weeks and only when on RMweb. Has this happened to anybody else? I've ran a virus check and nothing has shown up. Steve. 2 2 Link to post Share on other sites More sharing options...
Administrators AY Mod Posted May 22, 2019 Administrators Share Posted May 22, 2019 No other reports of such Steve. I'd suggest installing and running Malwarebytes - https://www.malwarebytes.com/ 3 1 Link to post Share on other sites More sharing options...
RMweb Premium John Isherwood Posted May 22, 2019 RMweb Premium Share Posted May 22, 2019 13 minutes ago, sb67 said: I was on here earlier and a pop up screen took over my browser advising me my windows was damaged, it was accompanied by a high pitched noise and I was unable to get rid of it unless I used ctrl alt delete and shut my browser down, I didn't leave it on the screen long enough to get any details. This has happened 3 times now over the last 2 weeks and only when on RMweb. Has this happened to anybody else? I've ran a virus check and nothing has shown up. Steve. It happened to me recently - but not on RMweb. It also happened to my wife when using her lap-top; (I use a PC). Regards, John. Link to post Share on other sites More sharing options...
RMweb Gold Joseph_Pestell Posted May 22, 2019 RMweb Gold Share Posted May 22, 2019 Suggest also that you make sure you have deleted browsing history and cookies. Link to post Share on other sites More sharing options...
Ceptic Posted May 22, 2019 Share Posted May 22, 2019 Hmmmm. About half an hour ago I had been looking at peanuts' 'holiday home' topic. When I tried to return to the forum, the mouse cursor disappeared and I was unable to anything other than pressing Ctl/Alt/Delete. This had no effect, so I had to resort to pressing off the PC power(button) and turning off the Router. When turning both back on I was confronted by a blank screen and the only sound (of life ?) being the PC's cooling fans. As a last hope, I pulled out the PC's power feed, waited a couple of minutes, then reconnected, turned on and tuned in. At last, signs of life. I've run a McAfee Anti-Virus / Spyware scan. Nothing's shown up. The funny thing is, 1/4 hour prior to this, and again yesterday (and the day before iIrc) a sound alert... Bleeper ?..Blooper ? went off at this end, but with no message attached. Hmmmm. Link to post Share on other sites More sharing options...
Administrators AY Mod Posted May 22, 2019 Administrators Share Posted May 22, 2019 7 minutes ago, Ceptic said: About half an hour ago I had been looking at peanuts' 'holiday home' topic. I've been to take a look at that topic which contains a link to booking.com - a site which can launch pop-unders for properties/hotels etc. to try and see if I can replicate anything. 1 Link to post Share on other sites More sharing options...
sb67 Posted May 22, 2019 Author Share Posted May 22, 2019 Thanks guys, I've installed Malwarebytes and I'll run that. If it happens again I'll try and get a bit more info. Steve. 2 Link to post Share on other sites More sharing options...
RMweb Gold unravelled Posted May 22, 2019 RMweb Gold Share Posted May 22, 2019 I've had several variations of this a few times recently, as far as I know only when on Rmweb. Sorted, for me, by closing the tab and relaunching rmweb, (I'm using Firefox). Malwarebytes was updated and a scan run, but reported nothing. I had planned to check out a few more things before reporting. Thanks Dave 1 1 Link to post Share on other sites More sharing options...
RMweb Gold johndon Posted May 22, 2019 RMweb Gold Share Posted May 22, 2019 (edited) Insert other media It has happened to me four times in the last week (last time was just fifteen minutes ago) and ONLY when browsing RMWeb, in the latest case I was on Wright Writes. Closing the browser (MS Edge) and going back in solves the problem, at least until the next time. I have Malwarebytes installed and running and on none of the four occasions has it picked anything up... John Edited May 22, 2019 by johndon 1 1 Link to post Share on other sites More sharing options...
Administrators AY Mod Posted May 22, 2019 Administrators Share Posted May 22, 2019 23 minutes ago, johndon said: Insert other media It has happened to me four times in the last week Do you mean if freezes when you attempt to open the 'Insert other media' window? If so, that's different to the OP's issue. Link to post Share on other sites More sharing options...
RMweb Gold johndon Posted May 22, 2019 RMweb Gold Share Posted May 22, 2019 20 minutes ago, AY Mod said: Do you mean if freezes when you attempt to open the 'Insert other media' window? If so, that's different to the OP's issue. Not sure where 'insert other media' came from, my original post said: It has happened to me four times in the last week (last time was just fifteen minutes ago) and ONLY when browsing RMWeb, in the latest case I was on Wright Writes. Closing the browser (MS Edge) and going back in solves the problem, at least until the next time. I have Malwarebytes installed and running and on none of the four occasions has it picked anything up... Link to post Share on other sites More sharing options...
RMweb Gold Dunsignalling Posted May 22, 2019 RMweb Gold Share Posted May 22, 2019 6 hours ago, sb67 said: I was on here earlier and a pop up screen took over my browser advising me my windows was damaged, it was accompanied by a high pitched noise and I was unable to get rid of it unless I used ctrl alt delete and shut my browser down, I didn't leave it on the screen long enough to get any details. This has happened 3 times now over the last 2 weeks and only when on RMweb. Has this happened to anybody else? I've ran a virus check and nothing has shown up. Steve. I've had it three times on RMWeb and a couple of instances elsewhere (albeit without the noise in either situation). I got rid by repeatedly hitting "Esc" and closing the website. Running a scan (MacAfee) didn't turn up anything so I'm guessing it's harmless unless one clicks on the response box. John 1 Link to post Share on other sites More sharing options...
mark54 Posted May 22, 2019 Share Posted May 22, 2019 I have the same thing as described by the OP, initially always whilst on RMweb but later on other sites. There was a button to click to resolve the issue, purporting to be Norton. As I have Norton and it was showing clear, I just closed the window and reopened RMweb and all was Ok. I use MS Edge. More recently I just get a pop up saying Malware has been blocked by Norton (and this is recorded in the Norton history),. 1 Link to post Share on other sites More sharing options...
sb67 Posted May 22, 2019 Author Share Posted May 22, 2019 My Malwarebytes scan did not show anything so as you say John maybe it's harmless unless you click on it. Just to add it's only happened on my laptop, never my i pad. Steve. Link to post Share on other sites More sharing options...
YesTor Posted May 22, 2019 Share Posted May 22, 2019 (edited) Hmmm, I have experienced this as well a handful of times over the last couple of weeks or so when opening a topic in a new Firefox tab. I'll try and get a screenshot if it happens again. Edited May 22, 2019 by YesTor Link to post Share on other sites More sharing options...
Classsix T Posted May 23, 2019 Share Posted May 23, 2019 9 hours ago, sb67 said: Just to add it's only happened on my laptop, never my i pad. Steve. You don't mention the brand of laptop or installed software Steve, but rather telling that the Apple OS and browser (Safari?) appear unaffected. No issues here, with Chrome on Android either. C6T. Link to post Share on other sites More sharing options...
sb67 Posted May 23, 2019 Author Share Posted May 23, 2019 29 minutes ago, Classsix T said: You don't mention the brand of laptop or installed software Steve, but rather telling that the Apple OS and browser (Safari?) appear unaffected. No issues here, with Chrome on Android either. C6T. It's a Dell laptop with MS Edge, I haven't tried another browser on here yet. Steve. Link to post Share on other sites More sharing options...
RMweb Premium Ian J. Posted May 23, 2019 RMweb Premium Share Posted May 23, 2019 15 hours ago, Ceptic said: Hmmmm. About half an hour ago I had been looking at peanuts' 'holiday home' topic. When I tried to return to the forum, the mouse cursor disappeared and I was unable to anything other than pressing Ctl/Alt/Delete. This had no effect, so I had to resort to pressing off the PC power(button) and turning off the Router. When turning both back on I was confronted by a blank screen and the only sound (of life ?) being the PC's cooling fans. As a last hope, I pulled out the PC's power feed, waited a couple of minutes, then reconnected, turned on and tuned in. At last, signs of life. I've run a McAfee Anti-Virus / Spyware scan. Nothing's shown up. The funny thing is, 1/4 hour prior to this, and again yesterday (and the day before iIrc) a sound alert... Bleeper ?..Blooper ? went off at this end, but with no message attached. Hmmmm. What you're describing sounds more like a hardware freeze up, perhaps due to overheating? If so, it might be a good idea to see if you can clean out any dust build up from around fans and cooling blocks. 1 Link to post Share on other sites More sharing options...
ejstubbs Posted May 23, 2019 Share Posted May 23, 2019 7 minutes ago, Ian J. said: What you're describing sounds more like a hardware freeze up Agree, sounds to me like a system hang. Pretty rare these days but they do happen. Given that the only symptom was that the computer became completely unresponsive, and it came back to life after a bit of coaxing, it doesn't sound like anything malicious to me. 1 Link to post Share on other sites More sharing options...
RMweb Gold unravelled Posted May 23, 2019 RMweb Gold Share Posted May 23, 2019 A bit more info. When it happened again, just now, I closed the tab then checked recently closed tabs.The label was win erx03, which I googled and its a fake virus popup. Plenty of info on removal for various browsers. So far I have only had it pop up on rmweb, but I wonder whether it only affects the first tab. I will demote rmweb and see if it affects other tabs before removal. Thanks Dave 2 Link to post Share on other sites More sharing options...
sb67 Posted May 23, 2019 Author Share Posted May 23, 2019 4 hours ago, unravelled said: A bit more info. When it happened again, just now, I closed the tab then checked recently closed tabs.The label was win erx03, which I googled and its a fake virus popup. Plenty of info on removal for various browsers. So far I have only had it pop up on rmweb, but I wonder whether it only affects the first tab. I will demote rmweb and see if it affects other tabs before removal. Thanks Dave That's interesting Dave, if it happens to me again I'll try the same, how do you check for recently closed tabs? Steve. Link to post Share on other sites More sharing options...
RMweb Gold unravelled Posted May 23, 2019 RMweb Gold Share Posted May 23, 2019 38 minutes ago, sb67 said: That's interesting Dave, if it happens to me again I'll try the same, how do you check for recently closed tabs? Steve. In Firefox it's under "history", which might be a toolbar icon or menu item depending on setup. Dave 1 Link to post Share on other sites More sharing options...
YesTor Posted May 28, 2019 Share Posted May 28, 2019 (edited) I'm not sure if this helps anyone, users, admin or otherwise, however I just experienced the rogue 'pop-up' once again. The first screenshot shows the initial pop-up screen, while the second image shows the message when an attempt is made to click away from the affected tab. Nothing else within the browser or the computer 'freezes-up' as such and the tab can be easily closed and the use of Firefox seems otherwise unaffected. Perhaps this corresponds with what other users are experiencing: cheers Al Edited May 28, 2019 by YesTor 3 Link to post Share on other sites More sharing options...
RMweb Premium Ian J. Posted May 28, 2019 RMweb Premium Share Posted May 28, 2019 The grammar and general wording in the messages is pretty poor, so obviously fake. Of course, anyone who isn't knowledgeable, especially younger children, might fall victim to it. 1 Link to post Share on other sites More sharing options...
sb67 Posted May 28, 2019 Author Share Posted May 28, 2019 Not exactly the same but along the lines of what I've had. Not had any problems for a bit but something strange happened in the sense that my browser stopped allowing me to save photos. I got a message saying browser could not save picture, eventually sorted it out by resetting my browser back to it's default settings. Steve Link to post Share on other sites More sharing options...
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